Lesson terms

The weekly booking

• A booking is one or more 60-minute one-to-one online lessons at the same days and times every week, taught by a qualified teacher. You choose how many lessons a week when you book.
• Lessons run over video with a shared whiteboard. Your child needs a laptop or tablet with a camera and microphone, a stable connection and a quiet space. The video link is emailed before each lesson.
• You will receive a short note after each lesson: what was covered, what went well and what to practise.

Paying

• The price per lesson is shown at booking (currently £45 for KS3, £50 for GCSE, £55 for A-Level); the weekly amount is that price times the number of lessons a week. The first week is charged when you book; after that the same amount is charged each week, to the card you gave Stripe.
• There is no sign-up fee, no minimum term and no lesson packs. If a price ever changes, we tell parents before it does, and you can cancel before it takes effect.
• If a weekly payment fails we will email you. Your times are held for seven days while you update the card; after that they may be offered to another family.

Cancelling

• Cancel at any time from your profile or by emailing info@thetutorsroom.com. The current week is the last one charged and no further payments are taken.
• Because you are charged one week at a time, there is nothing to refund on cancellation except a lesson we failed to deliver (see below), or a first lesson under the guarantee.
• First-lesson guarantee: if the first lesson of a new weekly booking is not right for your child, email info@thetutorsroom.com within 24 hours of it. We refund the first week in full and cancel the booking. You do not need to give a reason.

Pausing for holidays

• You can pause for up to four weeks in a term, for example over half term or a holiday. Nothing is charged for paused weeks and your times stay yours.
• Tell us before the lesson day, from your profile or by email, so the week is not charged.

Missed lessons and rescheduling

• Need to move a lesson? Tell us at least 24 hours ahead and we will find another time that week where we can.
• With less than 24 hours’ notice the lesson is still charged, but you can use one make-up lesson each month for exactly this.
• If your child does not join within 15 minutes and we have not heard from you, the lesson counts as missed.
• If we have to cancel a lesson, we will offer another time that week or not charge that week. A lesson you paid for that we did not deliver is refunded.

Your side

• A parent or guardian makes the booking for a child under 18, is responsible for payment, and may sit in on any lesson. Students aged 18 or over can book and pay for their own lessons.
• Please tell us anything that helps the tutor teach well, such as exam board, tier, target grade or additional needs.
• Lessons are recorded so your child can watch them back. Recordings are shared only with your family, are not used for anything else, and are deleted when the booking ends. Please do not share them publicly.

Our side

• Lessons are taught by a qualified teacher we have vetted.
• We plan each lesson around your child’s exam board and current level, and we tell you honestly where they stand.
• We cannot guarantee a particular grade. We can guarantee a qualified teacher, a plan, and a note after every lesson.

Contact and complaints

Anything wrong, tell us first: info@thetutorsroom.com or +44 7453 791147. We aim to put things right within five working days. These terms are governed by the law of England and Wales.